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Our technical support staff is available 24/7 to help you protect your data.

Experience Fast Online Backups

Delta Block Incremental backups

Regardless of your connection speed, typical nightly backups and file restores take just minutes using our patented compression and Delta Block Incremental technologies to transfer only changes within files that changed since your last backup.

DFR: Save space, time & bandwidth

Our patented Duplicate File Recognition (DFR) technology prevents duplicate files from being transferred and stored. So if you have identical files saved in multiple locations -- such as an email attachment in your inbox and in a folder on your hard drive -- you avoid spending network time and backup space to store it during each backup.

Our software also recognizes common program and system files stored at our data centers to optimize your initial backups.

 

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Superior Data Center Performance

Our industry-leading data centers are located on major Internet hubs, with redundant bandwidth via multiple providers for superior reliability & performance with 99.99% uptime.

Unlike most of our competitors, rarely if ever do bottlenecks occur on our end. Both Tier 1 class data centers are located on multiple backbones using GigE and OC3 connections.

Initial Backup Data Transfer Rates

Your first backup transfers all your selected data to our data centers. Subsequent backups take a fraction of the time as they transfer only daily delta block changes.

For the larger plans or slower connections, we suggest letting the initial backup run over the weekend. You can also stop the backup at any point and let it resume later where it left off.

Estimated Initial Backup Times (in hours)
Estimated initial transfer time for our backup plans at maximum capacity (*not recommended):

Example
Connections
Modem ISDN DSL or
partial T1
T1, DSL
or Cable
Download Speed* 33.6K 56K 64K 112-128K 256K 512K 1.54M
250 MB Backup 7:00 5:00 5:00 2:30 1:20 0:35 0:20
4 GB Backup * 80:00 70:00 35:00 18:00 9:00 3:00
10 GB Backup * * * 87:30 44:00 22:00 8:00
30 GB Backup * * * * * 65:00 22:00
  • *Typical Internet Service Providers limit your upload bandwidth to just a fraction of their advertised download speeds, especially with cable and satellite connections.
  • Our backup software compresses your data before sending it to the data center. Actual compression varies greatly by the type of file. (Zip files, video and graphics are usually already fully compressed; some text files can be compressed up to 90%.)
  • Full system backups may be faster because many common system files are already archived in our library and do not need to be duplicated.
  • These are very rough estimates and may vary by a factor of two or more depending on your ISP's actual upload speeds.
  • Other factors may affect your transfer speeds, including your computer's operating system, processing power and memory; traffic on the your local network, your ISP and the Internet. Your actual connection speed may vary greatly and may not be as high as your ISP claims.
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